By clicking “I Agree,” entering your credit card information, or otherwise enrolling, electronically, verbally, or otherwise, our Clients (“you” “your”) agree to be provided with services by Sarah (Ye Won) Yoo (“us” “our” “we” “me” “I”) and you are entering into a legally binding agreement with me, subject to the following terms and conditions:

1. Agreement

A. These terms and conditions form the agreement between the two parties – Sarah (Ye Won) Yoo Yoo (“us” “our” “we” “me” “I”) and our Clients (“you” “your”) This agreement commences when you enrol and purchase any services from me and continues until termination is made in accordance with these terms.

B. You are engaging me as a mindset and business coach to provide coaching services (Services) to you and your business on the terms of this agreement.

2.Fees

A. You agree to pay fees to me according to the payment schedule set forth on my website (www.sarahyoo.com), or otherwise agreed in advance between you and me, when you purchase one of the services from me. By selecting a specific Service, you are agreeing to pay the Fee in full at booking or in installments as agreed in advance between you and me.

B. If you are on a payment plan, I will invoice you monthly in advance for the Fees. If you fail to make any of the planned payments on the due date then I reserve the right to suspend all Services until the full payment has been made.

 

3. Refunds

A. You understand that you may choose to discontinue coaching with me if you change your mind at any time, however you understand that a refund under this reason is not possible.

 

4. Coaching Procedure

A. Each Skype/Zoom coaching appointment at which the Services are provided (Session) will be arranged between the parties on a selected software by me.

B. The number of Sessions will be agreed at the start of coaching between the parties, either in this agreement, email or written correspondence. The length of each session is usually 1 hour unless stated and agreed otherwise at the start of coaching.

C. I will call you via Skype or Zoom at the time of the Session.

 

5. Duties of the Client

A. You agree to arrive on time for your Sessions. I agree to wait 10 minutes for you to arrive and if you do not arrive within this time, or notify me you are coming late, your Session will be forfeited.

B. I recommend for you to submit your pre-session/post-session form to me via email, no later than 24 hours before and after each Session.

C. I recommend for you to complete tasks or exercises that I suggest for you between Sessions.

D. For terms 5B and 5C, there is no obligation on you to complete these tasks, but it is recommended if you would like to gain improved quality of life or achieve desired business or personal outcomes. If desired, I will provide feedback on completed assignments during Sessions.

E. If you fail to attend a Session, including where you have attempted to rearrange a Session less than 48 hours before its start time, then the full Session will be forfeited.

F. You agree to give 48 hours prior notice if you need to cancel or change the time of a Session, otherwise, the Session will be forfeited. In exceptional circumstances where you need to rearrange a Session due to emergencies, I will use reasonable endeavors to provide a mutually satisfactory alternative appointment for you.

G. You are encouraged to communicate openly and honestly with me. You understand that the objective is to have a coaching relationship that is fully open, honest, real and trusting.

 

6. Responsibility and Commitment (Client)

A. You understand and agree that you are fully responsible for your physical, mental and emotional well-being during your time in this program, including your choices, actions, and results.

B. You understand that coaching is a comprehensive process that may involve all areas of your life, including work, finances, health, relationships, education, and recreation. You acknowledge that deciding how to handle these issues, incorporate coaching into those areas, and implement your choices is exclusively your responsibility.

C. You understand that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. You understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and you will not use it in place of any form of diagnosis, treatment or therapy.

D. You promise that if you are currently in therapy or otherwise under the care of a mental health professional, that you have consulted with the mental health care provider regarding the advisability of working with a coach and that this person is aware of your decision to proceed with the coaching relationship.

E. You understand that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. You will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. You understand that all decisions in these areas are exclusively yours and you acknowledge that your decisions and your actions regarding them are your sole responsibility.

 

7. Duties of Coach

A. During the time we spend together in our Sessions, I agree to exclusively devote my time, thoughts, and energy to you.

B. As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework), acknowledge your wins and ultimately support you towards your goals.

C. You have email access to me in between sessions for support and short answers to your questions for the duration of your program. I aim to get back to you within 24-48 hours on weekdays, travel permitting. If I believe that the best way to respond and support you with your questions is through a Session, I will ask you to book a Session for such discussion.

D. I agree to continually strive to ensure the standard of service I provide to my clients remains outstanding. At the end of each Session, you are welcome to provide me with any feedback that you have during Sessions or through the post-session form.

E. There may be occasions when I may recommend to you that you seek an alternative service more suited to your current needs. In this event, I will fully discuss the reasons for the recommendation with you. It is your sole responsibility to decide whether to follow the recommendation and we do not accept any liability for the outcome of any decisions you decide to make.

 

8. Confidentiality

A. The term “Confidential Information” shall mean information which is not generally known to the public relating to your business or personal affairs.

B. I agree not to disclose, reveal or make use of your Confidential Information which is supplied to me by you in Sessions. It will not be disclosed to a third party without your prior permission.

C. I agree to keep your Confidential Information in strictest confidence and shall apply best efforts to safeguard your Confidential Information and to protect it against disclosure, misuse, espionage, loss, and theft.

D. You understand that certain topics may be anonymously and hypothetically shared with other coaching professionals for training or consultation purposes.

E. You may disclose to third parties such information about the Sessions as you wish.

 

9. Data Protection and Intellectual Property

A. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions.

B. I grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable license to use all or any of the content or material used in the Sessions for private personal use, and for the purpose for which the Sessions were provided only.

C. You may not without my prior written consent make any audio or visual recordings of all or any part of our Sessions. You hereby consent to recordings being made of the program and any Sessions by me, and these will be provided to you for your own personal use on request.

 

10. Termination

Either you or I may terminate this agreement immediately if:

A. In exceptional circumstances, such as life-threatening illnesses or unavailability due to bereavement or other commitments, actual or potential conflict of interests, you or I may decide to terminate the Service. In such a circumstance, you or I will provide each other with a reasonable notice of termination where practicable, and you will be refunded any advance payments made for Sessions not yet provided.

B. The other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this agreement will be terminated if the breach is not resolved.

 

11. Status

A. The relationship between us will be that of an independent contractor and nothing in this agreement shall render me your employee, worker, agent or partner.

 

12. Variation

A. No variation of this agreement shall be valid unless it is in writing and signed by or on behalf of each of us.